Highlights: I am a Senior IT professional having rich and extensive experience of 20 +years in managing IT & ITES projects and operations for organizations of repute, managing multiple technology platforms and people by way of a dedicated team of internal resources and vendors. Skilled in managing cross functional teams to support business and ensure achievement of committed service levels by optimizing utilization of resources, time and money of the organization Domain Experience: Web Content Management, Instructional Design and Technical Publications and Infrastructure and IT Security Projects Training Experience: Trained fresh engineers to senior management on Effective Written Communication, Email Etiquette, and Technical Writing at earlier companies. International Certifications: PMP® (PMP No: 328466, Certified since May 2005), Prince 2 Practitioner, ITIL V3 (Expert), MS Project 2007 Latest Certification - Certified Scrum Master (F), Associate AWS Solution Architect, Designing MS Azure Solutions (Valid till May 2036) Specialties: Strategy and Road Map New Products and Innovation Key/Large Account Management Client Engagement Program Management Pre-Sales Support / Proposal Writing Vendor / SLA Management Content Research Project Management Training and Consulting