With over 17 years of experience in the edtech industry, I am a Delivery Partner at Magic EdTech, a leading provider of digital learning solutions. I have a proven track record of building high-performing teams and successful products that drive customer success and advocacy. In my current role, I oversee the entire customer lifecycle from onboarding to retention, leveraging strategic consulting, tailored product demos and solutions, and feedback mechanisms. I also spearhead the customer success and advocacy program, where I help customers achieve their learning and business goals, increase user adoption and satisfaction, and generate revenue growth. Previously, I was VP Products at Upside Learning Solutions, where I delivered on the product vision and strategy, led a top-performing product team, and drove innovation and quality across the product portfolio. I also played an instrumental role in driving pre-sales and proposal creation, as well as collaborating with cross-functional teams and stakeholders. I am passionate about driving success through market research, competitor analysis, and tactical planning. As a confident and results-driven leader, I am committed to delivering exceptional products and services that exceed customer expectations and drive business growth.