>>ITIL Expert, DevOps, PRINCE2 Agile & SIX Sigma Certified technocrat offering 15 years of rich experience in/as ServiceNow Techno-functional Architect, ITSM Consulting & Implementation, Process Governance, IT Operations, Service Delivery and Project Management >>Successfully implemented ITIL framework suited to the needs of different organizations for all critical ITSM processes: Incident, Problem, Change Configuration, Request, Service Level Management and CMDB >>Implemented latest modules in ServiceNow for ITOM (Discovery, Event management, Service Mapping, Cloud Provisioning and Governance), Integration Hub, Software Asset Management, Customer Service Management >>Unique combination of process/technology/people management skills with intersecting knowledge of industry-standard frameworks >>Created techno-functional solution designs after performing IT infrastructure architectural assessments; developed work products - architectural overview diagrams, operational and deployment models >>An effective leader with capabilities in motivating teams and maintaining deliverables as per the defined guidelines along with elevating service standards for operational excellence >>Strong understanding of business goals/objectives and their solutions driving the project in the right direction to achieve real business outcomes. Primary roles performed in ServiceNow ecosystem – Business Process Consultant, Solution Architect, Business Analyst, Project Manager, QA Lead >>YouTube Channel Link: https://www.youtube.com/channel/UC98ht1qRVVH6K_Xt_fby6nA This channel has been created with an intention to teach school students, professionals and knowledge seekers on some subjects and topics like English , Hindi, Mathematics generally (Primary Focus on basics - 5th to 8th classes) and sometimes even other subjects like Science, History, Civics , Geography and some more interesting stuff (especially basic sessions - not class specific) etc.. It will also have some professional training content like ServiceNow, ITIL, ITSM etc.. and many more as we progress further. It will also have poetry recitations (both English and Hindi), reading skills sessions etc. to develop the reading and speaking skills. We might include new topics as we explore more. Hope you enjoy learning via this channel:) Please feel free to like, subscribe and share it to maximum number of people , so that it benefits larger section of people. Thanks & Regards SarvaShiksha Academy