With over 10 years of experience across the Retail and E-Learning sectors, I bring a unique blend of expertise in Strategy Formulation & Customer Success. Having worked on both sides of the table—Sales and Service—I offer a holistic, business-oriented perspective when it comes to designing customer-centric strategies and growth initiatives. My work spans running large-scale customer lifecycle programs, experience transformation, and cross-functional stakeholder collaboration. I am adaptive and agile -both skills that have helped me succeed in fast-paced, high-impact environments. Outside of work, you’ll often find me curled up with a good book or listening to music with a pair of headphones on—it's where I recharge and find inspiration. DM for a quick chat or consult. Happy to help!