Experienced Product Management professional with a strong background in cybersecurity software development. Proven track record of successfully launching and managing innovative products, driving revenue growth, and increasing customer satisfaction. Ex-Service Delivery Manager for Product Support, having developed and implemented service delivery processes to improve customer satisfaction and increase efficiency. Led a team of service delivery technicians and provided mentorship and training while managing and delivering customer-facing services, including support, maintenance, and training. Collaborated with cross-functional teams to develop and launch new services.