8+ years of varied experience in research and process development to ensure agile, high-quality research (including budgeting) grounded with a fundamental education in Sociology. 3+ years in people management as a line manager. - Qualitative and quantitative methods: surveys, interviews, moderated/unmoderated tests, community, diaries, focus groups; analysis of recorded sessions, behavioural data, complaints and open sources; emotions’ analysis, workshops. JTBD, Personas, CJM, STS frameworks; UX metrics; PSM, Kano, etc. - Tools: Alchemer, SurveyMonkey, Dynata, UserInterview, UsabilityHub, PTHWY, Miro, Google Office, Microsoft Office, Confluence, Notion, YouTracker, Jira, Eye-tracker, etc.