IT Service Delivery Expert & Business Leader managing multiple customers and teams globally. Technology focused, admirer of automation & innovation. Expert in technological transformation, implementing innovation in business processes, eliminating human intervention as much possible. Experienced in Managing global teams. Experienced in setting up services & delivery centres. Vision to forecast customer demands and provide best-in-class solutions. Customer Advocate, People's Manager. Experienced in Client Interaction, Financial Management, Vendor Management. Managing and owning Cost Center, P&L's. Experienced in managing large global teams in a 24x7 environment. Have ability to apply multiple solutions to business problems, ability to rapidly comprehend the functions and capabilities of new technologies and applications. Experienced in working with CxO's. Possess experience in recruiting, staffing, scheduling, training, mentoring, coaching & counselling, performance management & year-end reviews. Experienced in maintaining Cultural Diversity, Conflict Problem Solving, Work-life Balancing & Team Building. Analytic and technical skills, excellent written and verbal communication skills. Technologies - Windows, Unix/Linux, Networks, AWS, M365 Tools - BMC Suite, Control-M, CA7, Zenoss, Foglight, HP, BMC Remedy, Service Now PMP Trained, VMWare Trained, Six Sigma Black Belt Certified