I have one year working experience in the Electric Vehicle Startup and on automation testing. As a Senior system engineer at Infosys, I lead a team of 15 advisors who provide technical support (L2 & L3 ) and guidance to customers using Google Workspace products and technologies. With over 2 years of experience I have developed a strong expertise in G Suite (Google Workspace) administration, domain management, web hosting, and content creation. I am passionate about enhancing customer experience and satisfaction by delivering effective solutions, conducting case analysis, and presenting weekly business reviews. I also collaborate with other departmental leaders from different regions, monitor the quality of calls and issue handling, and manage the IT ticketing system (Salesforce). Additionally, I mentor and empower my team members by involving them in planning and decision-making, providing frequent training, and extending timely assistance with complex and urgent situations.