With 7 years of experience in the BPO industry, I have honed my skills in various aspects of workforce management (WFM) and customer care. My expertise lies primarily in WFM roles, including Real-Time Analyst (RTA), MIS, and Senior MIS Executive. I have also gained valuable experience as a customer care executive. During my tenure at Zetwerk as a Senior MIS Executive from May 2022 to May 2023, I showcased my abilities in managing and closing monthly billing with clients, ensuring adherence to the Statement of Work (SOW). I have a strong background in sourcing and procurement activities, encompassing techno-commercial negotiations, scheduling, and procuring components, materials, and services from multiple sources. I am recognized for my exceptional interpersonal skills and my ability to build strong relationships with team members. I am a reliable and resourceful team player, consistently representing the interests of the team while delivering excellent results. With an analytical mindset, I excel in multitasking and efficiently handling important responsibilities. In terms of technical skills, I am proficient in using Google Sheets, SQL, and data analysis tools such as Power BI. These tools enable me to effectively analyze and interpret data, providing valuable insights to drive informed decision-making. Throughout my career, I have demonstrated a strong work ethic, attention to detail, and a commitment to achieving excellence. I thrive in dynamic and fast-paced environments, constantly seeking opportunities to learn and grow. I am eager to leverage my skills and experience to contribute to the success of an organization that values innovation and teamwork.