Seasoned Customer Success Professional with 10+ years of experience in strategic account management, business development and team management. All throughout my professional life, I have been extremely passionate about technology taking up creative projects and improving processes based on relative analytics. Being a part of a globally-connected business and helping new businesses to grow excites me. Currently, CS Director @ VMock India. Joined at launch stage, heading CS, managing relationships with clients across the globe, hired and trained the core team, and set up a strong team culture. As Maya Angelou once said, 'I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.' This is the principle that guides me in all of my interactions with clients and colleagues. When out of work, I love to read, run, travel, and explore cuisines. If you're interested in learning more about how customer success can help your business achieve its goals, please feel free to contact me directly.