As a Client Relations Manager at ETS Global, I leverage my years of experience in business development, territory management, sales management and leadership, product marketing, and inbound sales to maintain and grow relationships with clients in the B2I sector. I have a passion for language assessment and education, and I am conversant with DiSC, a leading behavioral assessment tool that helps me understand and communicate with different personality types. My career has exposed me to a diverse range of clients across various industries, such as financial services, consulting, aviation, and technology. I have successfully closed on multiple large contracts, increased customer retention, and expanded market share. I am adept at conducting presentations, representing the TOEFL brand at industry conferences, and resolving client issues in a timely and effective manner. I believe in providing personalized attention and support to each client, and proactively identifying opportunities to improve their experience and satisfaction. I am a skilled communicator, problem-solver, and collaborator who creates business value through relationship management, customer acquisition, and business negotiation. I thrive in fast-paced and dynamic environments, and I am always eager to learn and grow.