BCOM, LLB, 6Sigma Yellow belt and MBA in International Business Entrepreneurial and result driven skill set with offering over 12 years of rich experience in managing Corporate and Government Account Receivable / Collection/Relationship and Payable functions with specialty in both startup and scaled growth stage. Domain /Industry knowledge- Hospitality, Elevator(New installation, Repair, AMC), Real Estate(Property consultant, Project evaluation, Legal Consultant,), Education, Banking, Healthcare, Mining, Automobile, Tire, Brewing, Consultancy, Construction, Logistic. Government Sector Collection expertise- DDA, MCD, PWD, President house, Bigyan bhawan, ITO, Ayush, Coal, Civil Aviation, Commerce and Industry. •Motivating a Credit Control team to perform against key measures and objectives. •Maximize debt collection within the team effectively whilst balancing risk and service. •Regular and consistent monitoring of customer feedback and insights to provide coaching and upskilling. •Analyze, evaluate and report monthly MI figures for the entire Credit Control department. •Monitor ledger activity, escalating any issues to the relevant business areas. •Manage headcount verses workloads to improve efficiency and utilization of headcount.