In my entire career CX innovation has been a hallmark of my expertise. Right from crafting industry 1st customer loyalty program to conceptualizing industry 1st Low cost with high quality service delivery model. I have launched service operations and fixed many existing ones having customer dissatisfaction. My deliveries have been high customer retention resulting in higher collections and sales, top CSAT & NPS scores, optimal cost and brand building across channels and mediums. The approach is omni channel encompassing digital landscape as well.