As a Project Head Diagnostics at Indofil Industries Limited, I leverage my over 20 years of experience in CX management, marketing, sales, and operations to plan and execute innovative and disruptive strategies in the healthcare and diagnostics sector. I have a proven track record of delivering results in complex and dynamic environments, across various industries including IT, telecom, international education, and health-tech. I am passionate about 1. delighting customers and channel partners, 2. mentoring startups and 3. creating a great brand in the digital and physical space. I have successfully conducted due diligence of a health-tech company for acquisition, established tie-ups and collaborations with healthcare institutions, and organized Covid testing camps in Haridwar Kumbh Mela. I am also an NLP certified practitioner, a Six Sigma expert, and a Next Gen Manager from Harvard University. I aim to use my skills and expertise to make a positive impact in the lives of people and the society.