About me

I possess a deep understanding of the ServiceNow platform, particularly its ITOM module. I am skilled in designing, implementing, and managing ServiceNow solutions and have experience collaborating with various stakeholders, including business users, technical teams, and project managers. As a highly motivated and results-oriented individual with a passion for technology, I thrive in team environments and consistently go the extra mile to ensure successful project completion. I hold a certification in ITOM and have over 13 years of experience as a ServiceNow admin and ITSM & ITOM consultant, currently working as an IT Principal Architect. My skills include: Network operations and NOC management Project management and team leadership Delivery and implementation of projects Resource management High-level reporting on project delivery Timeline management Project documentation Requirements gathering and workshops Training for customers and internal teams I have extensive knowledge in ITSM processes, including the design, configuration, and implementation. I am experienced in integrating with Azure AD, LDAP, AD SSO, and Desktop Central, as well as creating dashboards and reports. My expertise also includes: ServiceNow ITOM, including Mid Server setup and Event Management (integration with monitoring tools via SNMP, APIs, and emails) Discovery in ServiceNow, focusing on pattern and probe customization, troubleshooting, cloud discovery, and creating reports and dashboards CMDB configuration and data loading via transform maps Service Mapping, both manual and automated Additionally, I am knowledgeable about various monitoring tools such as SolarWinds, Telegraph, Kibana, AppDynamics, New Relic, OEM12c, OEM13c, and Nutanix, as well as storage monitoring tools. I have also managed several ServiceNow upgrades. I am eager to learn more about your company and the challenges you face. I am confident in my ability to help you achieve your goals. Thank you for your time and consideration; I look forward to hearing from you soon. Thank You AJ- TechTrek with AJ