Customer Success Leader with 10+ years of experience across SaaS and tech, driving retention, revenue growth, and scalable CS operations. Proven track record in leading high-performing teams and building customer success strategies that improve adoption, reduce churn, and grow lifetime value. Adept at aligning CS with business development goals, leveraging data to optimise engagement frameworks, and designing end-to-end customer journeys that deliver measurable impact. Passionate about customer-centric growth, operational excellence, and creating long-term relationships that translate into advocacy and expansion. Skilled in cross-functional collaboration with product, sales, and marketing to ensure the voice of the customer drives innovation and sustainable success.