As a Lead Performance Specialist at Catchpoint, I manage projects for medium and large scale enterprise accounts, providing technical consultation, monitoring strategies, and performance improvement recommendations. I have eight years of diversified IT experience in CDN, consulting, analysis, troubleshooting, and customer success. I graduated with a Bachelor of Engineering degree in Electronics and Communications Engineering from Anna University in 2015 and currently pursuing MBA. I have a deep understanding of how the internet works, including DNS, SSL, HTTP, HTML, browser architecture, web page loading, and web vital metrics. I also have expertise in AIOps, which enables me to leverage artificial intelligence and automation to optimize performance and observability. I am passionate about delivering the best user experience and ensuring customer satisfaction.