Experienced leader with an extensive background in Design, Engineering & Operations of digital solutions across Mining, Financial, Wealth systems. Proven ability to assist organisations achieve business outcomes through agile practice, innovation and digital transformation. Over 19+ years experience in Technology delivery, IT Infrastructure & Operations, Technical Project Management. Technologies: Dynatrace, ServiceNow, ApDynamics, Splunk - cloud or otherwise. “Reliability” has been at the Center of the KPIs across the roles I played, so far. Strong believer to “People shape the roles, not the other way round”. Specialities: Reliable Monitoring, Digital Service Intelligence, Technology & Operational Management, Digital Transformation, Collaborative Team Work, Agile Ways of Working, Bring to life the define-design-offer Service Paradigm, Execution Excellence by following “deliver what I say”. Once someone asked “How do you make things happen at work ?”, instinctive response that I only processed myself after a while, “…in IT, We describe the Problem, find solution, fix and move on!”. Abilities: I practice & advocate to psychological safety at work, I create a safe environment, where team(s) can explore, challenge, learn, and innovate. These days I don’t just monitor. I “care” about Monitoring. Call it “Reliability”. It’s just easy to say!