Information Security / GRC (Governance, Risk, and Compliance) / RSA Archer Certified / Salesforce Certified Administrator I’m passionate about leveraging technology to streamline business processes and scale business operations for companies! I have 13 years of consulting experience and 12 years of software platform administration experience! Specialties: RSA Archer eGRC, Risk and Compliance, Salesforce CRM, customer service skills, troubleshooting, process analysis and automation, technical, analytical, organized, detail oriented, hard working, risk management, Facilitation, etc. Hard Skills: - CRM (Salesforce) and Integrated Risk Management (RSA Archer) cloud-based administrator. - Composing technical documentation for colleagues and end users. - Gathering technical systems requirements, business requirements, & user stories for agile development. Implementation of a Continuous improvement model program. - Troubleshooting technical issues on cloud based platforms. Soft Skills: - Consulting in providing industry best practice and proving the customer with options. - Proactive and effective written & oral communication and collaboration with external and internal stakeholders. - Project management in reviewing statements of work, writing project plan, providing estimates, etc. - Faciliation techniques in leading workshops and requirements sessions. - CPQ implementation. - Business Requirements gathering and elicitation. Keywords: Salesforce Administrator, Salesforce CPQ, Salesforce Sales Cloud, Salesforce Service Cloud, CPQ