 Good experience of Application Design, Development, Testing and production support  Adept at partnering with cross-functional and complex teams, execute delivery processes, handling mix of skill-sets and technologies  Good experience working on AWS Platforms and Contact Center  Strong in Business requirement analysis and functional specification design and documentation  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs  Work directly with Amazon Web Service architects to help reproduce and resolve customer issues  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services  Ability to build high performing teams, mentor and create a strong second line  In-depth knowledge of Scrum and Agile Methodology  Proficient in articulation, communication, problem-solving skills and presentation skills  Ability to work under minimal supervision  Responsible for Managing team and coordinating tasks and backlogs  Responsible for performance review, feedback and progression of team managers and associates  Manage high priority escalations and ensure right engagement with customers and partners  Strong information technology professional with a Master of Technology - M.Tech focused in Masters in Computer Science and Technology from Andhra university college of engineering.