I am a Project Manager at Milestone Technologies, where I lead the network operation and security team for various clients, managing complex and diverse IT infrastructure projects across multiple platforms and domains. I have over 15 years of experience in IT service delivery and project management, with a strong background in ITIL service operations, Office 365 administration, vRealize automation, and cloud migration best practices. My mission is to enable digital transformation and innovation for my clients and company, by delivering high-quality results and customer satisfaction, while adhering to the SLAs and quality standards. I also ensure smooth communication and collaboration with internal and external stakeholders, customers, and vendors, by reviewing and editing the STEAM and customer engagement matrices. I leverage my skills and experience to plan, execute, and monitor the project life cycle, from scope to risk mitigation, and to establish industry-approved change management methodologies.