Over 6 years of experience in payments and banking. Currently serving as Program Manager II at Amazon Pay. In my current role, I lead a team of Operation Analysts for the BizOps unit at A.IN with key focus areas around real-time monitoring of payment instruments, refund operations, partner relations/escalations, and bin management. I am also the single point of contact for all things payment across all Amazon High-Value Events. In my previous stints, I served as a Consultant in the Operations Transformation practice at Deloitte USI and as an AVP for HSBC India. Areas of focus include Payments, Business Transformation, Process Optimization, Program and Project Management, customer lifecycle management, value recognition, and Product Gap Analysis and Development. Pre MBA, I worked with Tesco for two years receiving exposure to a diverse set of technologies including front-end web development, testing, and automation. Working closely with multi-functional teams while adhering to the agile software development principles. Areas of expertise: Strategy and Operations Program Management Product Management Sales enablers(retention/acquisition) Customer Lifecycle Management New Product Development Coaching expertise: - Resume Reviews - Discovery calls - Functional and Domain specific discussions - Job hunting - Interview Preparation and more..