As a Digital Journey Owner for Credit Cards at IDFC FIRST Bank, I lead the design, development, and delivery of customer-centric digital journeys and solutions that enhance the user experience and retention. I work with cross-functional teams, including IT, marketing, sales, and operations, to translate business requirements into functional specifications and user stories, and to manage the product backlog and roadmap using agile methodologies and tools such as Jira and Salesforce. I have a Master of Business Administration degree in Operations from Jamnalal Bajaj Institute of Management Studies, where I was a member of the organizing committee of the International Research Conference. I also have a Bachelor of Technology degree in Computer Engineering from Jaypee University of Information Technology, where I was a member of the IEEE student branch. I have also demonstrated my analytical and problem-solving abilities by winning multiple case study and business plan competitions, such as CII Yi Challenge, AgroVation, and Productopia.