Performance Driven Professional with experience of over 7 years in Operations & training and 1 year 9 months with administration and planning Proficient in supervising team for running successful process operations & experience of developing procedures, service standards for business excellence. Adept in managing business operations with focus on top-line & bottom-line performance and expertise in determining company’s mission & strategic direction as conveyed through policies & corporate objectives. Skills in interfacing with clients, cultivating relations with them for securing repeat business and ensuring quality delivery of services as per the Service Level Agreement. An enterprising leader with the ability to motivate personnel towards achieving organisational objectives and adhering to industry best practices. Milestones Completed:- Awarded shining star for Oct, Nov & Dec 2012 for displaying excellence in performance. Was promoted as a lead associate on 4/07/2013. Awarded shooting star for Jan, Feb & March 2014 for consistently being the top performer. Awarded Superlative Support for being best SME from Nov 2013 to Oct 2014. Awarded Top performer from Dec 2014 to Feb 2015 in the overall motor insurance vertical Awarded Best Process trainer from July 2016 to Oct 2016 for Zero attrition and 100% results for 8 batches.