Product Leader with 16+ years of experience in managing multi-million dollar products in Banking and Financial Services. Having functional expertise in Cards & Payment domain. Currently working as a product owner of fiserv dispute processing products. Had been Delivery Manager for fiserv’s financial disputes/chargebacks platform and taking care of migration of existing clients from legacy system to new system. Led team of 40+ associates workforce including BSAs, developers and testers which is a mix of FTEs - CWRs to implement Dispute Solution platforms. Have a proven track records of delivering and implementing products in onshore-offshore hybrid model & geographical distributed agile teams. - Have stable profile, working with fiserv around 8 years and consistently grown in Career within same organization. - Have received Org level annual & quarterly awards for continuous high performances - Expertise in relationship management, planning, coordination, Conflict Management, negotiation and Vendor evaluation & engagement - Coached my team to adopt new business strategies: Agile Transformation & Test Transformation - Lead and coordinated On-boarding program across Fiserv India locations at BU level as Program manager to make new joiners productive efficiently. - Applying NLP (Neuro-Linguistic Programming), EQ (Emotional Intelligence) and CBT ( Cognitive Behavior Therapy) techniques in improving team members’ motivation and resolving team conflicts - Enhanced yearly team productivity by 15% Using Lean Six Sigma methodology for efficient deliveries and minimizing rework - Have taken care of End to End project testing activities for Web applications, APIs (Web & SOAP), OLTP and OLAP systems, ETL/Data Warehouse application & BI Testing - B.Tech from one of the prestigious college of North India Harcourt Butler Technology Institute (HBTI), Kanpur, India