6x Certified Salesforce Consultant with 4 years and 2 months of experience in development, platform management, and production support. Skilled in delivering tailored CRM solutions across Sales Cloud, Service Cloud, Marketing Cloud Next, Data Cloud, Pardot,Revenue Cloud and CRM Analytics. A key achievement includes leading AgentForce implementations, integrating it with Service and Experience Cloud to boost agent efficiency, automate support, and track performance through CRM Analytics. Certified in Salesforce Data Cloud and AI, with strong expertise in Apex, Flows, integrations, and Agile delivery. I work closely with clients to understand their challenges, design effective solutions, and ensure smooth platform operations and continuous improvement.