* Shift Lead Analyst * As a Shift Lead Analyst in Operations, I specialize in managing critical infrastructure, network, and cloud environments to ensure operational excellence and seamless service delivery. My role encompasses end-to-end incident management, proactive problem resolution, and governance, with a strong focus on optimizing system performance and enhancing customer success. Key Areas of Expertise • Cloud and Infrastructure Monitoring: Skilled in tools like AWS CloudWatch, System Manager, and SolarWinds to oversee system health, resource utilization, and real-time performance metrics. • Incident Management: Effective handling of P1 escalations, root cause analysis, and rapid issue resolution to minimize downtime. • Proactive Problem Management: Identifying and addressing recurring issues to prevent disruptions and improve system reliability. • Automation and Integration: Implementing REST API integrations, automated reporting, and alerting mechanisms to streamline processes and drive efficiency. • Governance and KPI Tracking: Ensuring SLA adherence through operational audits, trend analysis, and actionable insights using BI tools like Tableau. • Customer Success Management: Collaborating with stakeholders and clients to deliver solutions aligned with their objectives and expectations. Leadership and Team Collaboration As a shift lead, I prioritize team mentoring, task delegation, and maintaining a collaborative work environment. I ensure smooth handovers, oversee performance metrics, and actively support cross-functional collaboration to meet operational goals. Tools and Technologies • Monitoring Tools: SolarWinds, Cacti, Aruba, Grafana, AWS CloudWatch, and System Manager • Integration Platforms: Lomnido, SMAX, and REST APIs • Data Analysis: Tableau, Adobe Watch-folder, BI Jobs, and AWS GSIT Graph Analysis With a proactive and results-driven approach, I am committed to delivering excellence in Operations while fostering continuous improvement and client satisfaction.