Results-driven professional with a background in fraud prevention, customer service, and operations. As a Fraud Prevention Representative at TTEC India Customer Solutions, I specialize in validating and investigating suspicious activities related to customer transactions. With strong analytical skills, I analyze large datasets to identify patterns of fraud and anomalies, ensuring compliance with standards, policies, and regulatory guidelines. My experience includes reviewing financial statements, individual transactions, and receipts to detect discrepancies and irregularities. Collaborating with team members, I actively contribute to discussions on fraud trends and brainstorm strategies to combat financial crimes. In my previous role as an Associate Customer Service at Tech Mahindra Limited, I honed my communication and problem-solving skills. Managing customer queries over chat, I aimed for full customer satisfaction, resolving tickets within specified time frames. With a commitment to excellence, I maintained positive customer ratings and feedback, demonstrating my dedication to providing exceptional service. I am passionate about leveraging my skills in communication, time management, and analysis to contribute to dynamic and challenging roles. Open to new opportunities, I look forward to connecting with professionals in the field and exploring potential collaborations. Let's connect and explore the possibilities of working together!