I am a managment consultant with over two decades of experience in the retail and online sectors, helping businesses to reinvent themselves and thrive in the new world. My field of expertise is phygital transformation, which is the integration of physical and digital channels to create seamless and personalized customer experiences across touchpoints. My core competencies include business reengineering, which involves redesigning and optimizing business processes, systems, and structures to achieve strategic goals and operational excellence. I have successfully launched and developed new businesses/brands in India, working across various retail formats, consumer segments, and markets. I have also demonstrated a record of driving sustainable revenue and profitable growth, while building high-performance teams and aligning global expectations with local realities. My mission is to create value for the organizations I work with, delight consumers, and uphold values of integrity and respect.