Credit card collections. Point of Sale collections Call center operations Mentoring & Coaching Process Improvement. Customer Service UK Collections (Early & Late Cycle) Bankruptcy Debt Sale Back Office (Agency) Process Improvement Process Automation SLA Management Operations Management Stakeholder Management People Management RCSA Specialties: Customer Service Delivery, Quality Monitoring, Team Management , Client Management , Incident Management, SLA Management Process Improvement, UK Collections, Debt Sale, Collections Back Office, Recruitment, Training, Operational Audit, ERMF, RCSA, MSA, Stakeholder Management,inter personnel skills,pivot tables,workforce planning