Mentorship on CX & revenue generation

This is a 1:1 session for anyone looking to grow in customer experience and contact-center operations — and to do it in a way that actually drives revenue, not just satisfaction scores.

In 15+ years across BFSI, I've led 400+ member teams, driven one of the first COPC certifications at a private-sector bank in India, and built operations that lift upsell conversion, cut escalations, and keep quality and compliance tight. I'll share what's worked in the real world.

Good fit if you want to:

1. Grow into a VP/AVP or CX leadership role
2. Improve contact-center metrics (NPS, conversion, quality, escalations)
3. Understand COPC and CX best practices
4. Lead larger teams and manage vendors with confidence

Come with a specific question or challenge and you'll leave with a practical next step.