👋Hey there, I'm Aarzoo. I'm Product Manager for Freddy AI at Freshdesk Omnichannel. Focusing on improving efficiency and productivity of customer support agents using Freshchat. I have ~5 years of professional experience in working with product and engineering teams. While the last two years were spent building with the data science and integration teams at Freshdesk Omnichannel, in the past have worked for feature development of Doctors' Chat Module in 1mg and spearheaded numerous projects in association with the Andhra Pradesh Government (APeRx App), Novo (1mg Diabetes Care Plan) and ICICI (OPD App). My varied experiences make me well-versed with digital product management (including for ML-powered products) and agile full-stack development in technologies including nodeJS, postgreSQL, ROR.