CX & Guest Experience Consulting

I've spent 10+ years designing and managing guest experience across 55+ national outlets — building feedback systems, mapping guest journeys, and fixing the gaps that quietly cost brands repeat visits and revenue. I co-built an AI-powered NPS platform that moved scores from 6.8 to 9.3, and doubled a restaurant's monthly revenue through targeted CX interventions. In this consultation, I'll audit your current guest experience, identify your biggest blind spots, and give you a clear, actionable roadmap to improve satisfaction scores and guest loyalty — whether you're a single outlet or a growing chain.