As a QA Manager at AIT Global India, I have over 10 years of experience in the IT industry, with a strong background in the travel and hospitality, healthcare, and service-based domains. I am a Lean Practitioner and a Lean Six Sigma Black Belt and Green Belt holder, with expertise in creating and implementing robust QA processes that enhance the quality and reliability of our products and services. I lead and manage a team of QA professionals, working closely with project teams and clients to identify and resolve potential issues and ensure customer satisfaction. I have a proven track record of success, with a 95% pass rate on all QA projects and a 30% reduction in defects after introducing a new testing framework. I am also responsible for overseeing the QA practice within the organization, providing training, mentorship, and continuous improvement to our QA processes. I am always eager to learn and apply new technologies and best practices to deliver quality products and services that meet the needs of our clients.