A. Sales a. Sales processes (B2B) and SOPs b. Customer Relationship Management, C-SAT c. Client engagement (B2B) d. Salesperson Training i. Functional (SPIN, Miller Heiman, Strategic Selling, Large Account Selling, Client Profiling,How to hone your sales craft etc) ii. Behavioral (Communications, Presentation, Empathy, Trust etc) e. People assessments and Sales Coaching f. Bid creation/management, deal reviews process g. Risk assessment & mitigation. B. Leadership a. First Time Manager b. Managerial Effectiveness c. Leader vs Manager d. Leadership 101, Styles, Methods, Behaviors, EI, Empathy, Culture, Dynamism, Agility, Decision Making, Sources of power & Influence et al) e. Manager as a Coach, Mentoring vs Coaching f. Leadership Assessment/Hiring C. Change Management a. What and How b. As-is vs To-be c. Road Maps & Unfreeze-Freeze methods on the ground d. Models : Kotter’s Model, Three-Box Model e. The importance of Buy – in and change agents f. People, Processes, SOPs g. Disruption Handling D. Strategy a. Scale Up (B2B) b. Business Transformation c. Resources, Capabilities, Competitive Advantage d. New market/territory/region development e. Campus hiring and placement (Both demand and supply side) f. Differentiation vs Cost g. Hybrid/Remote working SOPs h. Office-as-a-Tool E. HR a. People Analytics b. Assessments c. Job Descriptions d. Talent Acquisition e. Talent Management f. Employee Engagement g. Employee Retention h. Learning & Development i. Cross Cultural Management j. Succession Planning k. Culture and Values l. Digital Hygiene, Email/telephone etiquette m. Relocation/Transfers n. SOP formulation F. Soft Skills a. Team Building b. Interpersonal Skills c. Body Language d. Communication e. Presentation f. Business Etiquette G. Learning & OD a. Learning Needs Analysis b. Instructional Design c. Delivery d. Implementation of Learning e. ROI of Learning f. Train the Trainer