I am the Director of Customer Success & Account Management at Murf AI, a SaaS company that provides a voice-over platform for creating engaging videos. I have over 14 years of experience in customer success, business development and key account management in various domains, including SaaS, Edtech, and IT infrastructure. My core competencies include defining and executing go-to-market strategies, managing remote teams, leveraging customer relationship management tools, and delivering business metrics and insights. I am passionate about helping SaaS companies grow and retain their customers, and I have won the President's club award for customer success. I am also an active member of Pavilion, a community of revenue leaders and operators in the SaaS industry, and a growth coach at Catalyst Software, a SaaS platform that helps customer success teams increase retention and revenue.