About me

I’m Khizer Farook - A Customer Success & Relationship Management Leader with 14+ years of experience in SaaS and HaaS (Director at Edge, ex-Motive, ex-Zones). I’m passionate about helping people grow at every stage of their career. Whether you're a student or fresh grad trying to break into professional life, a professional feeling stuck and looking for promotions/increments, or a founder/executive struggling with churn and underperforming CS/RM/AM teams, I can help. I’ve built high-performing customer teams from scratch, reduced churn from 15-18% to 5%, increased NRR by 45%, generated over $1M in non- conventional revenue, restructured teams for massive efficiency gains, and personally coached and mentored hundreds of individuals. My coaching style is practical and battle-tested. No fluff, just real strategies that deliver results. If you're ready to level up your career, improve your interview skills, build better processes, or scale your ppost sales organization, I’d love to support you. Book a session and let’s get to work!